Privacy Policy

1. Introduction

Welcome to FS Sweeteners. We are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how FS Sweeteners ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, https://xianlvshi.cn/ (the "Site"), or otherwise interact with us. Our company specializes in the research, production, and sale of sweeteners for the food, cosmetics, functional foods, pharmaceuticals, and feed additive industries.

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the United Kingdom (UK), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for residents of California, USA.

For any questions about this policy or our data protection practices, please contact us at: [email protected].

2. Information We Collect

We collect information in the following ways:

a) Information You Provide to Us Directly: This includes personal information you provide when you:

  • Fill out a contact or inquiry form on our Site.
  • Communicate with us via email or other channels.
  • Request a quote or information about our products. The information may include your full name, email address, phone number, company name, job title, country, and the content of your message.

b) Information We Collect Automatically: When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • Log and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of your visit.
  • Cookies and Similar Technologies: We use cookies to operate and personalize our website. For more details, please see our Cookie Policy below.

3. How We Use Your Information

We use the information we collect for the following purposes, based on a specific legal basis:

  • To Respond to Your Inquiries: To provide you with information, quotes, and services that you request from us. (Legal Basis: Performance of a contract or to take steps at your request prior to entering into a contract).
  • To Operate and Improve Our Website: To analyze how our Site is used, diagnose technical problems, and enhance user experience. (Legal Basis: Legitimate interests).
  • For Marketing and Communications: With your explicit consent, we may send you information about our products, services, and industry news. You can opt out at any time. (Legal Basis: Consent).
  • To Comply with Legal Obligations: To meet legal requirements, regulations, or lawful requests from public authorities. (Legal Basis: Compliance with a legal obligation).

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as website hosting, data analysis, and IT support. These providers are contractually obligated to protect your data.
  • Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. International Data Transfers

FS Sweeteners is based in China. If you are accessing our Site from the EEA, UK, or other regions with data protection laws, please be aware that your information may be transferred to, stored, and processed in China. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. For transfers of data from the EEA/UK, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is protected.

6. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

a) For Residents of the EEA and UK (under GDPR):

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

b) For Residents of California (under CCPA/CPRA):

  • Right to Know: You have the right to know what personal information we have collected about you, including the categories of information, the sources, the purpose for collecting it, and the third parties we share it with.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You have the right to request the correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" (for cross-context behavioral advertising) your personal information as defined by the CCPA/CPRA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To Exercise Your Rights: Please contact us at [email protected]. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.

8. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: FS Sweeteners Email: [email protected] Website: https://xianlvshi.cn/